I took delivery of the product I bought, but I want to return it. What should I do?
Within the framework of the return conditions, you can return the "Return Address to Parfumgalerisi.com" free of charge (paid by Parfumgalerisi.com) with the cargo company you have received by filling in the return request form found on our My Account page within 7 days from the day you received your order. You must return the product you will return with the invoice, complete, unused and unimpaired "Parfumgalerisi.com Return Address". Your request will be evaluated by the authorities when it arrives and an information e-mail will be sent to you when your iand is completed.
Can I replace the product I bought with a different product?
The products you buy from Parfumgalerisi.com can be exchanged with a different product. However, you can refund your order and purchase a different product if it is eligible for the return policy. All the cargo transaction fees of the changed product belong to the buyer.
What are non-returnable products?
The product to be returned must be returned before the delivered protective packaging is opened. Cargos banded with parcel band are not accepted on the parfumgalerisi.com box. Products that are affixed on the original box with a cargo sticker and tapeed with a cargo parcel tape are not accepted. The product must be returned if it is received. To be returned, it must be shipped with Parfumgalerisi.com box. Products that have lost the ability to sell again and can not be bought by another customer can not be accepted.
Will I pay shipping charges for the item I return?
You will not pay shipping charges for returned items you send with Speed Cargo. However, all orders placed by free shipping will be deducted from your free shipping account when returned.
When will the payment of the product I return be made?
The returned product is checked for compliance with return conditions first. An automated email will be sent to you confirming that your order has been approved for return, and your credit card will be refunded. The duration of your extinction reflectance varies depending on your bank. In case your credit card reflects your refund process, you can get detailed information from your bank.
How can I reach you?
You can reach Parfumgalerisi.com Customer Support on line 0 212 659 34 47 or email us at the contact page.
How do I know if the products are genuine?
Our products are procured from original product suppliers. You can use it safely.
The product to be returned must be returned before the delivered protective packaging is opened. Products with a cargo label affixed on the original packaging and cargo parcel tape are not accepted. Product must be returned as received delivery.
The product must be shipped with Parfumgalerisi.com packaging in order to be returned. Products that have lost the ability to sell again and can not be bought by another customer can not be accepted.
For the return of the corporate invoiced products, the product must be sent with the «Return Fee» cut by the «Product Unit Price + VAT» format organized by the institution and be returned to Parfumgalerisi.com before the cargo is delivered.
For products requested to be returned, only Parfumgalerisi.com should be contacted. All refund requests must be reported to Parfumgalerisi.com and must be shipped to Parfumgalerisi.com.